Reference

How 1wins Handles Your Personal Data

At 1wins, we take the privacy of your account data seriously — this page tells you exactly what we collect, why we collect it, and how you can…

Transparent Data CollectionSecure Account StorageYour Right to Access & DeleteIndia-Focused PracticesDirect Contact for Data Requests

Explore the Lobby Read FAQ

What This Privacy Policy Covers

1wins Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This policy applies to all personal data you share when you open an account, make a deposit via UPI, Paytm or PhonePe, or contact our support team. We collect your name, email address, phone number and transaction references tied to your payment method — nothing beyond

1
what is needed to operate your account and process withdrawals. Data is held on secured servers and is not sold to third parties. Where local law in India requires disclosure, we comply fully with applicable regulations. We retain account data for the period your account remains
2
active and for a defined period thereafter as required by financial record-keeping obligations. You may request a copy of your data or ask us to correct inaccuracies at any time by writing to our privacy team.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you have a question about how your personal data is used, want to request a copy of what we hold, or wish to ask for corrections, our privacy team is available…

Email Privacy Team Write to our dedicated privacy address with your account email and request details. We confirm receipt within 24 hours and aim to resolve data queries within five working days.

Live Chat Support Start a live chat session from any page on 1wins.asia and ask to be connected to the privacy desk. Our support agents are available around the clock to log your request immediately.

In-Account Help Centre Log in to your account, navigate to the Help section and submit a privacy request ticket. Tickets are timestamped and tracked so you can follow the status of your data query at any time.

HOW WE PROTECT DATA

Data Handling, Cookies and Account Security

We use a combination of encryption, access controls and regular security checks to keep your account data safe.

Encryption in Transit and at Rest

All data exchanged between your device and our servers — including UPI and Paytm transaction details — is encrypted using…

Cookie Use and Your Choices

We use session cookies to keep your account logged in and analytics cookies to understand which pages are visited most.

Account Login Security

Your account is protected by a password you set and, where enabled, two-factor authentication.

Data Retention Schedule

We keep your account data for as long as your account is active.

Third-Party Data Sharing

We share your data only with payment processors such as UPI networks, Paytm and PhonePe to complete transactions, and with…

Requesting Changes to Your Data

You have the right to access, correct or request deletion of your personal data.

Frequently Asked Questions About Privacy

These questions cover the data rights and privacy practices we hear about most from accounts based in India. If your question is not listed here, reach out through live chat or email and our privacy team will respond within five working days.

We collect your name, email address, phone number and date of birth during account creation. When you deposit via UPI, Paytm or PhonePe, we also record the transaction reference needed to process and verify that payment on your account.

Send a written request to our privacy team by email or via the in-account Help Centre. Include your registered email address. We will verify your identity and deliver a copy of your data within five working days of confirmation.

Yes. Submit a deletion request through email or live chat. We will remove your personal identifiers once we have met any minimum retention period required by financial regulations. We confirm completion of the deletion in writing to your registered email.

We share data only with payment processors — UPI networks, Paytm, PhonePe — to complete your transactions, and with identity-verification partners where local law in India requires it. Your data is never sold to third-party advertisers or marketing companies.

After account closure, we retain records for the minimum period required under applicable financial and regulatory obligations in your jurisdiction, then securely delete or anonymise all personal identifiers stored against your former account.

We use session cookies for login continuity and analytics cookies to see which pages see the most activity. You can manage or disable cookies through your browser settings at any time. Disabling analytics cookies does not affect your ability to log in or transact.

Contact our support team immediately via live chat or email. Change your account password right away. We will review login logs for your account, lock any suspicious sessions, and notify you in writing once the review is complete and any risk is resolved.

How 1wins Handles Your Personal Data

Contact Us About Your Data

Data Handling, Cookies and Account Security

Encryption in Transit and at Rest

Cookie Use and Your Choices

Account Login Security

Data Retention Schedule

Third-Party Data Sharing

Requesting Changes to Your Data

Frequently Asked Questions About Privacy

01 What personal data does 1wins collect when I open an account?

02 How do I request a copy of the data 1wins holds about me?

03 Can I ask 1wins to delete my personal data?

04 Does 1wins share my data with other companies?

05 How long does 1wins keep my account data after I close my account?

06 What cookies does 1wins use and how can I control them?

07 What should I do if I think my account data has been accessed without my permission?

Related Pages